Privacy Policy

How Mulkitech collects, uses, and protects your personal information.

Last updated: September 29, 2026

This Privacy Policy explains what personal information Mulkitech collects when you use our website, our broker portal, and the services offered through them, how we use that information, who we share it with, and the choices available to you.

1. Who we are and what this policy covers

Mulkitech (“we”, “us”, “our”) operates an online real estate platform based in Beirut, Lebanon. It lets visitors search property listings and lets brokers, agents, and agencies publish and manage those listings. This policy applies to the public website, the broker portal, and every feature offered through them.

It does not cover the practices of third-party websites we link to, or of brokers and agencies who contact you outside the platform. When you send an enquiry through Mulkitech, the broker who receives it becomes an independent recipient of the information you chose to share.

2. Information you give us

We collect the information you enter yourself while using the platform:

Account details — name, email address, phone number, username, password, country, and profile photo, or the equivalent details supplied by Google when you sign in with a Google account.
Broker and agency details — brokerage name, licence and business information, team members, and any documents uploaded to support an application for broker access.
Listing content — property descriptions, prices, locations, amenities, and photographs.
Messages and enquiries — the content of chat conversations, contact forms, property enquiries, and the CRM records (contacts, leads, deals, tasks) that brokers create.
Billing information — wallet top-ups, subscription plan choices, and transaction records. Card details are handled by our payment provider and are not stored on our servers.

3. Information we collect automatically

Some information is recorded automatically by our servers and by the technologies described below when you visit the platform:

Device and connection data — IP address, browser type, operating system, language preference, and referring page.
Usage data — pages and listings viewed, searches and filters used, favourites saved, and features opened, together with the date and time of each action.
Security and diagnostic logs — sign-in attempts, security events, and application error records that help us protect accounts and fix faults.
Cookies and similar browser storage, including the language you select and the session information needed to keep you signed in.

4. How we use your information

We use personal information for the following purposes:

To create and administer your account, verify your email address, and provide two-factor authentication.
To display listings, run searches, save favourites and saved searches, and deliver the features you request — including, only for saved searches you choose to share with brokers, showing brokers the search criteria (not your name or contact details) so they can send you matching properties; and, only if you separately agree to it for a search, giving your name and email to brokers who publish a matching listing so they can contact you.
To pass your enquiries to the relevant broker or agency and to operate the in-app chat.
To process wallet top-ups and subscriptions, and to issue the receipts and records that go with them.
To keep the platform secure — detecting fraud, abuse, automated scraping, and unauthorised access, and enforcing our Terms of Service.
To improve the service, understand how features are used, and — where you have asked for it — send newsletters and property alerts, which you can stop at any time.

5. Why we are allowed to use it

Where the law requires us to identify a legal basis, we rely on: performance of our contract with you, to operate your account and the services you request; our legitimate interests, in keeping the platform secure, preventing abuse, and improving the service; your consent, for marketing emails and non-essential cookies; and compliance with legal obligations, such as tax, accounting, and lawful requests from authorities.

Where we rely on consent, you may withdraw it at any time. Withdrawing consent does not affect processing carried out before you withdrew it.

6. Cookies and similar technologies

We use cookies and browser storage to keep you signed in, remember your language, secure authentication, and understand how the platform is used. Most browsers let you block or delete cookies, but blocking the strictly necessary ones will prevent you from signing in.

The categories we use are:

Strictly necessary — authentication and refresh tokens, security protections, and load balancing. The platform cannot function without these.
Preference — your selected language and interface settings.
Analytics — aggregated statistics about page and listing views, used to improve the service.

8. AI-generated designs and descriptions

Some features send content you provide to an AI service provider: property photos submitted to the interior redesign tool, and listing details submitted to the description generator. The provider processes that content in order to return a generated image or text.

Please do not upload images or text containing personal information you would not want processed by a third party. Generated results are stored with your account so that you can retrieve them later, and you can delete them at any time.

9. International transfers

Our service providers may store and process data outside Lebanon, including in the European Union and the United States. Where this happens, we take reasonable steps to ensure the provider offers an appropriate level of protection through its contractual commitments and security practices.

10. How long we keep information

We keep personal information for as long as your account is active and for as long as it is needed to provide the service. Listings, messages, and CRM records are retained while the account that owns them exists.

After an account is closed, we delete or anonymise personal information within a reasonable period, except where a longer retention period is required for accounting, tax, fraud prevention, or the defence of legal claims. Security and application logs are kept for a limited period — currently 30 days — and are then purged automatically.

11. How we protect information

We protect the platform with encrypted connections (HTTPS), hashed passwords, hashed refresh tokens held in HttpOnly cookies, optional two-factor authentication, rate limiting, and role-based access controls that restrict staff and broker access to what their role requires.

No system is perfectly secure. Please use a strong, unique password, enable two-factor authentication, and tell us immediately if you believe your account has been compromised.

12. Your choices and rights

Subject to applicable law, you can:

Access the personal information we hold about you and request a copy of it.
Correct inaccurate details — most of them directly from your account settings.
Delete your account and the personal information associated with it.
Object to or restrict certain processing, including profiling for marketing purposes.
Withdraw consent for marketing emails using the unsubscribe link in any message.
Ask us to transfer your information to another service where this is technically feasible.

13. Children

The platform is not directed at children under 18 and we do not knowingly collect their personal information. If you believe a child has provided us with personal information, contact us and we will delete it.

14. Changes to this policy

We may update this policy as the platform evolves or as the law changes. The date shown at the top of this page is the date of the latest revision, and we will give notice of significant changes through the platform or by email before they take effect.

15. Contact us

For any question about this policy, or to exercise the rights described above, contact us at mulkitech@mulkitech.com or on +961 71 080992.

Mulkitech, Beirut, Lebanon.